DMD (Business & Operations) Nationwide Branch Tour Commences in the Northern Zone

As part of efforts to strengthen operational excellence, deepen staff engagement, and enhance customer experience across the network, the Deputy Managing Director (Business and Operations) of National Investment Bank PLC, Belinda Boamah, has commenced a nationwide tour of the Bank’s branches, beginning with the Northern Zone.

The tour team, which included Esther Agyemang Prempeh, Ag. Chief Client Experience & Corporate Communications Officer; Kwaku Oppong-Duah, Chief Retail and Operations Officer; Adam Imoro, Zonal Manager (Northern Zone), and Rocklyn Ayelgum, Communications Officer visited the NIB PLC Wa and Sawla Branches on Monday, 11th May 2026.

Management held fruitful interactions with staff and customers on branch operations, customer service delivery, and opportunities for growth.

At each branch visited, staff were formally introduced to Management by the respective Branch Managers, who also provided brief historical overviews of their branches, highlighting key milestones, operational growth, and current performance.

The engagements created an opportunity for Management to interact directly with staff and customers, discuss operational matters, share the Bank’s strategic direction, and reinforce the institution’s commitment to service excellence and business growth.

The tour is expected to continue with visits to branches in Tamale as Management deepens engagement with staff and customers across the Northern Zone.