030 266 1701-10Mon-Fri: 8:00AM - 5:00PM
Most fraud tricks people, not computers. A few simple habits keep your money and your details safe.
If you remember nothing else, remember these.
Not with a caller, a message, a friend or a stranger, even if they say they are from the bank. Nobody needs these to help you.
A one-time password (OTP) is a code sent to your phone to confirm it is really you. It works once and expires quickly. If a code arrives and you did not just log in or pay, do not use it. Call us.
2-step verification (2FA) asks for something you know, like your password, and something you have, like your phone. That is why a stolen password alone should not be enough. Keep your phone number up to date with us.
SMS alerts and app notifications tell you the moment money moves. Read them, and call us straight away about any you do not recognise.
What they look like, and what to do.
What it looks like
A text, email or social media message with a link, asking you to “verify” or “update” your account or win a prize.
What to do
Do not click. Open our website yourself, or call us to check.
What it looks like
A caller says they are from the bank or the police, that your account is in danger, and asks for your PIN or OTP or tells you to move money to a “safe account”.
What to do
Hang up. Call the bank back on a number you already know.
What it looks like
Your phone suddenly loses network for no reason. A fraudster may have taken over your number to receive your OTPs.
What to do
Contact your network provider and us immediately.
What it looks like
A message says money was sent to you by mistake and asks you to send it back, or you are asked to approve a payment prompt you did not start.
What to do
Check your balance in your own app or statement. Never approve a prompt you did not start.
What it looks like
Loans, jobs or prizes that ask you to pay a fee or share your details first.
What to do
Check the offer with us through our official channels before you pay or share anything.
What it looks like
Someone stands very close at an ATM or offers to “help”, or the machine has odd attachments on the card slot or keypad.
What to do
Cover the keypad, refuse help, and use another machine if anything looks tampered with.
Tips for how you bank.
Small things that add up.
Updates fix weaknesses. Switch on automatic updates.
A screen lock protects your accounts if it is lost.
Avoid banking on open Wi-Fi. Use your mobile data instead.
Do not post photos of your cards, ID or statements online.
Act quickly. The sooner we know, the more we can do.
Phone 030 266 1701-10 (toll-free 080 000 7777), or visit your nearest branch.
Block a lost or stolen card through USSD or at a branch so it cannot be used.
Change any PIN or password you may have shared or used on a suspicious link.
Report it with our complaints form, and keep any messages or screenshots.
Do not wait. Call us or visit a branch, and tell us what happened.
