Question 1

Does the Bank offer loans?

Accepted Answer

Yes we do, at competitive rates.

Question 2

How long does it take to receive a cheque book after request has been made?

Accepted Answer

Five working days

Question 3

How long does it take to receive a debit card after request has been made?

Accepted Answer

Five working days

Question 4

Do you issue Visa cards?

Accepted Answer

No please, we issue MasterCard.

Question 5

Can I use my GH-Link card on other bank's POS and ATMs?

Accepted Answer

Yes, so long as the bank is Gh-Link compliant.

Question 6

What are the requirements for opening a savings account?

Accepted Answer

A valid Ghana card, current utility bill and GPS location, two passport sized pictures, initial deposit of GHS 50.00

Question 7

What are the requirements for opening a joint account?

Accepted Answer

A valid Ghana card, current utility bill and GPS location, two passport sized pictures (for each person), initial deposit of GHS 50.00

Question 8

What are the requirements for opening a Current account?

Accepted Answer

A valid Ghana card, current utility bill and GPS location, two passport sized pictures, referral/reference person and initial deposit of GHS 100.00

Question 9

What are the requirements for opening a Trust account?

Accepted Answer

A valid Ghana card, current utility bill and GPS location, two passport sized pictures (for the adult and minor), child's birth certificate and initial deposit of GHS 50.00

Question 10

What are the requirements for opening a Homebound account?

Accepted Answer

A valid Ghana card/Ghanaian passport, current utility bill/resident permit, two passport sized pictures, person and initial deposit of GHS 500.00

Question 11

What is E-bundle charge?

Accepted Answer

It is a bundled charge for services (SMS alert, Fastlink, Internet Banking and ATM withdrawals on NIB terminals)

Question 12

Do Fastlink transactions attract charges?

Accepted Answer

Yes, Service charges for some Fastlink transactions may apply as per the Tariff Guide of the Bank

Question 13

What's the Fastlink short code?

Accepted Answer

*710#

Question 14

Do you have a mobile app?

Accepted Answer

Yes we do. Kindly download NIB Mobile on your Play Store or App Store

Question 15

What are the various investment packages available in your Bank?

Accepted Answer

Fixed Deposit, Call Deposits, Treasury Bills, Treasury Notes and Bonds

Question 16

Do you offer Saturday Banking services?

Accepted Answer

Yes we do at some selected branches from 10am to 2pm. Kindly refer to the Branches tab on the main page

Question 17

Why is the Ghana Card the only acceptable ID for all financial transactions?

Accepted Answer

The law requires effective Friday, 1 July 2022 that for all financial transactions, the Ghana Card must be used as proof of identity.

Question 18

Do banks in Ghana accept the Ghana Card (ECOWAS Identity Card) for transactions?

Accepted Answer

Yes. Effective 1st July 2022, all banks in Ghana will accept the Ghana Card as the only form of identification for all financial transactions.

Question 19

Why must my bank demand my Ghana Card for a transaction when it already has my passport or driver's license or voter ID card or national health insurance card details and all the pertinent information it needs?

Accepted Answer

The law requires that for all financial transactions, the Ghana Card must be used as proof of identity with effect from Friday, July 1 2022. The Ghana Card also enables the bank to conduct a biometric verification to ensure that the bank is dealing with the right person so as to eliminate fraud.

Question 20

Is it necessary for my bank to make a photocopy of my Ghana Card?

Accepted Answer

Yes. We may require a copy of your Ghana Card for our internal processes and may therefore make a photocopy.

Question 21

Why do I need a Ghana Card for my banking transactions when my bank branch knows me very well?

Accepted Answer

The law requires that for all financial transactions, the Ghana Card must be used as proof of identity with effect from Friday, July 1 2022. In addition, to avoid impersonation and prevent fraudulent activities on your account, the bank will verify your identity using biometric information that you used to register for the Ghana Card and ensure that it is dealing with the rightful owner of the account.

Question 22

Why is the Ghana Card being required at this time?

Accepted Answer

To build a single source of truth for personal identification in Ghana, with a unique biometric verification system to help eliminate fraud and facilitate data harmonization and integration.

Question 23

How do I conduct banking services if I have not registered for a Ghana Card?

Accepted Answer

Visit any NIA Regional or District Office to register for your Ghana Card. The list of the offices is available at www.nia.gov.gh

Question 24

How do I conduct banking services if I have registered for the Ghana Card but have not received it or I have lost my Ghana Card?

Accepted Answer

The bank will be able to verify your identity using a Tenprint verification device in instances where your physical card is not available. You will however have to visit any of NIA's Regional Offices with a Police Extract confirming the loss, for your card to be replaced at a fee.

Question 25

Does the Ghana Card requirement apply only to banks?

Accepted Answer

No, it applies to the following institutions as stated in Regulation 7 of the National Identity Register Regulations, 2012 (L.I. 2111): Application for and issuance of a passport, Application for and issuance of a driver's license, Opening of individual or personal bank accounts, Purchase of insurance policies, Purchase, transfer and registration of land by an individual, Transactions pertaining to individuals in respect of pensions, Insurance transactions specified under the National Health Scheme, Transactions that have social security implications, Consumer credit transactions, Registration of voters, Payment of taxes, Registration of SIM cards, Applications for public or government services, facilities, approvals, permissions or benefits.

Question 26

As a Ghanaian living abroad, will I lose my bank account in Ghana because I don't have a Ghana Card?

Accepted Answer

No, the bank will accept your valid passport once you can prove that you live abroad for now. The NIA is also making plans to register Ghanaians living abroad and to issue them with Ghana Cards. If you do have a Ghana Card kindly, send a copy of both sides of your card and account number to info@nib.com.gh

Question 27

What protection do I have against fraudulent transactions if someone creates a fake Ghana Card with my identity?

Accepted Answer

The fake Ghana Card will not have your biometric data and therefore the system will not verify and authenticate anyone attempting to use a fake Ghana ID card to access your account.

Question 28

Will the secure nature and use of the Ghana Card allow banks to give more loans to customers?

Accepted Answer

It will build trust in the financial ecosystem, aid banks to track and trace defaulting customers and reduce risks associated with lending and thereby improving access to lending.

Question 29

Why must I update my bank records with my Ghana Card?

Accepted Answer

It is because the law requires that the Ghana Card be used as proof of identity for all financial transactions. In addition, it will ensure that the bank keeps an updated version of your personal information in line with KYC obligations of the bank.

Question 30

Why is there a 1st July 2022 deadline?

Accepted Answer

This is because the Bank of Ghana has indicated that effective Friday, 1 July 2022 the Ghana card must be the sole ID which can be used for financial transactions.

Question 31

How can I get my bank records updated with my Ghana Card?

Accepted Answer

Kindly send a copy of both sides of your card and account number to info@nib.com.gh. You may also visit the nearest NIB branch with your Ghana Card to update your records.

Frequently Asked Questions

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Why is the Ghana Card being required at this time?

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What protection do I have against fraudulent transactions if someone creates a fake Ghana Card with my identity?Ghana Cardghana cardfraud protection

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Will the secure nature and use of the Ghana Card allow banks to give more loans to customers?Ghana Cardghana cardlending

Will the secure nature and use of the Ghana Card allow banks to give more loans to customers?

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Still Have Questions?

Frequently Asked Questions

Categories

Need More Help?

All Questions

Does the Bank offer loans?General Bankingloansrates

Does the Bank offer loans?

How long does it take to receive a cheque book after request has been made?General Bankingcheque bookprocessing time

How long does it take to receive a cheque book after request has been made?

How long does it take to receive a debit card after request has been made?Cards & ATMdebit cardprocessing time

How long does it take to receive a debit card after request has been made?

Do you issue Visa cards?Cards & ATMvisamastercard

Do you issue Visa cards?

Can I use my GH-Link card on other bank's POS and ATMs?Cards & ATMgh-linkpos