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Frequently Asked Questions

We appreciate that you may have a few questions about our Products and Services that you may want us to address. Here are some answers.

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Can't find what you're looking for?

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All Questions

31 questions found

Still Have Questions?

Our customer service team is here to help you with any banking needs

Frequently Asked Questions

We appreciate that you may have a few questions about our Products and Services that you may want us to address. Here are some answers.

Need More Help?

Can't find what you're looking for?

[email protected]

All Questions

31 questions found

Still Have Questions?

Our customer service team is here to help you with any banking needs

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Frequently Asked Questions

Categories

Need More Help?

All Questions

Does the Bank offer loans?General Bankingloansrates

Does the Bank offer loans?

How long does it take to receive a cheque book after request has been made?General Bankingcheque bookprocessing time

How long does it take to receive a cheque book after request has been made?

How long does it take to receive a debit card after request has been made?Cards & ATMdebit cardprocessing time

How long does it take to receive a debit card after request has been made?

Do you issue Visa cards?Cards & ATMvisamastercard

Do you issue Visa cards?

Can I use my GH-Link card on other bank's POS and ATMs?Cards & ATMgh-linkpos

Can I use my GH-Link card on other bank's POS and ATMs?

What are the requirements for opening a savings account?Account Openingsavings accountrequirements

What are the requirements for opening a savings account?

What are the requirements for opening a joint account?Account Openingjoint accountrequirements

What are the requirements for opening a joint account?

What are the requirements for opening a Current account?Account Openingcurrent accountrequirements

What are the requirements for opening a Current account?

What are the requirements for opening a Trust account?Account Openingtrust accountrequirements

What are the requirements for opening a Trust account?

What are the requirements for opening a Homebound account?Account Openinghomebound accountrequirements

What are the requirements for opening a Homebound account?

What is E-bundle charge?Digital Bankinge-bundlecharges

What is E-bundle charge?

Do Fastlink transactions attract charges?Digital Bankingfastlinkcharges

Do Fastlink transactions attract charges?

What's the Fastlink short code?Digital Bankingfastlinkshort code

What's the Fastlink short code?

Do you have a mobile app?Digital Bankingmobile appdownload

Do you have a mobile app?

What are the various investment packages available in your Bank?Investment Servicesinvestmentfixed deposit

What are the various investment packages available in your Bank?

Do you offer Saturday Banking services?Branch Servicessaturday bankingbranch hours

Do you offer Saturday Banking services?

Why is the Ghana Card the only acceptable ID for all financial transactions?Ghana Cardghana cardidentification

Why is the Ghana Card the only acceptable ID for all financial transactions?

Do banks in Ghana accept the Ghana Card (ECOWAS Identity Card) for transactions?Ghana Cardghana cardecowas

Do banks in Ghana accept the Ghana Card (ECOWAS Identity Card) for transactions?

Why must my bank demand my Ghana Card for a transaction when it already has my passport or driver's license or voter ID card or national health insurance card details and all the pertinent information it needs?Ghana Cardghana cardbiometric

Why must my bank demand my Ghana Card for a transaction when it already has my passport or driver's license or voter ID card or national health insurance card details and all the pertinent information it needs?

Is it necessary for my bank to make a photocopy of my Ghana Card?Ghana Cardghana cardphotocopy

Is it necessary for my bank to make a photocopy of my Ghana Card?

Why do I need a Ghana Card for my banking transactions when my bank branch knows me very well?Ghana Cardghana cardidentity verification

Why do I need a Ghana Card for my banking transactions when my bank branch knows me very well?

Why is the Ghana Card being required at this time?Ghana Cardghana cardbiometric

Why is the Ghana Card being required at this time?

How do I conduct banking services if I have not registered for a Ghana Card?Ghana Cardghana cardregistration

How do I conduct banking services if I have not registered for a Ghana Card?

How do I conduct banking services if I have registered for the Ghana Card but have not received it or I have lost my Ghana Card?Ghana Cardghana cardlost card

How do I conduct banking services if I have registered for the Ghana Card but have not received it or I have lost my Ghana Card?

Does the Ghana Card requirement apply only to banks?Ghana Cardghana cardregulations

Does the Ghana Card requirement apply only to banks?

As a Ghanaian living abroad, will I lose my bank account in Ghana because I don't have a Ghana Card?Ghana Cardghana carddiaspora

As a Ghanaian living abroad, will I lose my bank account in Ghana because I don't have a Ghana Card?

What protection do I have against fraudulent transactions if someone creates a fake Ghana Card with my identity?Ghana Cardghana cardfraud protection

What protection do I have against fraudulent transactions if someone creates a fake Ghana Card with my identity?

Will the secure nature and use of the Ghana Card allow banks to give more loans to customers?Ghana Cardghana cardlending

Will the secure nature and use of the Ghana Card allow banks to give more loans to customers?

Why must I update my bank records with my Ghana Card?Ghana Cardghana cardkyc

Why must I update my bank records with my Ghana Card?

Why is there a 1st July 2022 deadline?Ghana Cardghana carddeadline

Why is there a 1st July 2022 deadline?

How can I get my bank records updated with my Ghana Card?Ghana Cardghana cardrecords update

How can I get my bank records updated with my Ghana Card?

Still Have Questions?

Frequently Asked Questions

Categories

Need More Help?

All Questions

Does the Bank offer loans?General Bankingloansrates

Does the Bank offer loans?

How long does it take to receive a cheque book after request has been made?General Bankingcheque bookprocessing time

How long does it take to receive a cheque book after request has been made?

How long does it take to receive a debit card after request has been made?Cards & ATMdebit cardprocessing time

How long does it take to receive a debit card after request has been made?

Do you issue Visa cards?Cards & ATMvisamastercard

Do you issue Visa cards?