Complaints
We're committed to addressing your concerns and improving your banking experience
Submit Your Complaint
Please provide details about your complaint or feedback. We'll respond within 48 hours.
Our Complaint Resolution Process
1
Submission
Submit your complaint through our online form, in-branch, or via phone
Acknowledgment
Receive a confirmation email with your tracking ID within 24 hours
2
3
Investigation
Our team investigates your complaint and gathers necessary information
Resolution
We provide a resolution and take appropriate action to address your concern
4
5
Feedback
We follow up to ensure you're satisfied with the resolution
